Refund :

• If the customer cancels the order before it is shipped then it will be accepted by Sonia shopping and a refund will be provided.

 

• If the product is already shipped then the order got cancelled, Sonia shopping will initiate your refund process after receiving the cancelled products and please don't open the product if u cancelled the order.

 

• Once the courier is received, If the product found damage, you may report it to us & replacement claims initiated for the product and upon our confirmation from us.​

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• Pls. note the below instructions before raising the exchange or return:

  • Slight color variation must be expected in the product; this might be due to photographic lighting effects used/mobile screen resolutions by customers. No refund or exchange will be entertained in such cases if a customer refers to the normal lighting conditions.

  • Customer must provide the above guidelines with open video and find any product that has manufacturing damage or design change (provide the video while opening the product from courier). Customers must initiate the refund process.

  •  Wrong or damaged product received will be exchanged by default.

  • Damaged products need to be returned within 48 hours of delivery. The long duration of holding damaged products will not be entertained and tracking of product details is clumsy.

  • Note: Thread pulls or misprint will not be considered as damage as few products are hand woven.

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• In case the product is sold out or out of stock after you make the payment. The refund will be initiated immediately

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• In case the order was in status “not processed” or “not shipped”; the refund can be processed.

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• In case the order status was updated as processed or shipped. The refund may not be entertained. The refund process will be processed upon the product returned to us.

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Cancellation:

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•  customer can cancel the order at any time and no cancellation charges.​

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• Please note that there may be certain orders that we are unable to accept and need to cancel Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

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• We may also require additional verifications or information before accepting any order.

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